QA1: How do I confirm that the keyboard/mouse is at low battery?
The low battery indicator on the keyboard/the indicator at the bottom of the mouse will flash red when the power is too low, until it is turned off. And problems such as response delaying, keys sticking and cursor drifting may occur when in low battery.
QA2: How do I switch the shortcut keys to multimedia or F1-F12 functions?
This keyboard is in multimedia functions by default. The F1-F12 functions need to be activated by pressing fn + F1-F12 keys. Or you can activate the fn lock(Press fn + fn Lock key) to use the F1-F12 functions directly.
QA3: How about making the product compatible/connected to your device?
1. Make sure the system version is Windows XP/Vista/7/8/10+, and Mac OS 10.14 or above; 2. Make sure the batteries are brand new as well the receiver is fully inserted into the USB-A or Type-C port; 3. After installing the batteries, please press the "Win" or "OS" key of the keyboard to switch to the corresponding system, the upper indicator will light up green.
QA4: How to deal with disconnection issues, keys repeating or typing delay?
1. Please replace new batteries in time. A low battery can affect the performance of the keyboard/mouse; 2. Restart the keyboard/mouse and your device, unplug and replug the receiver, trying a different USB-A or Type-C port if necessary; 3. lf the issues persist, try to connect the keyboard/mouse to other devices to check if the same issues occur and don't hesitate to seek further assistance through your order.
QA5: How to deal with keyboard/mouse won't turn on or stops working?
1. Please note the positive and negative poles when installing the batteries; 2. Try to change another new batteries to confirm whether it is a battery issue or a fault with the keyboard and mouse; 3. If the power indicator of the keyboard/mouse does not light up at all, please do not hesitate to seek further assistance through your order.